Ticket #959 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Could you please specify how we can assist you with our AI photo preparation service?",
  "reasoning_summary": "The message is a vague opener with no clear request, requiring clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague_request",
    "opener"
  ]
}

Input snapshot

Can you check whether my current passport is still valid?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-based passport and visa photo preparation services only. We do not have the capability to check passport validity or handle government document verification.",
  "reasoning_summary": "The user asks for verification of passport validity, which is beyond the company's service scope.",
  "input_snapshot": "Can you check whether my current passport is still valid?",
  "tags": [
    "passport-validity",
    "service-limitation",
    "clarification"
  ]
}