Ticket #957 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1777021033-42-bb6625ec@example.com

Hey there

Triage step

Message is a vague greeting with no specific request.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a vague greeting with no specific request.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

User requests a service (mailing physical photos) that the company does not provide.

llm_intent

status: awaiting_customer decision: clarify confidence: 95%

View run payload

Input snapshot

Can you mail me a physical printed photo to my home address?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-powered passport and visa photo preparation only and does not mail physical printed photos to customers.",
  "reasoning_summary": "User requests a service (mailing physical photos) that the company does not provide.",
  "input_snapshot": "Can you mail me a physical printed photo to my home address?",
  "tags": [
    "physical-photo",
    "mailing",
    "service-not-provided"
  ]
}