Ticket #956 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! This is AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "The message is a vague opener with no specific request or question.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can you book a passport photo appointment at my local post office?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-based passport and visa photo preparation services only and does not book appointments or interact with post offices or government agencies.",
  "reasoning_summary": "User asked about booking an appointment which is a service the company does not perform.",
  "input_snapshot": "Can you book a passport photo appointment at my local post office?",
  "tags": [
    "service_cannot_perform",
    "booking",
    "appointment",
    "post-office"
  ]
}