Ticket #955 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User sent a greeting which is a vague opener requiring clarification.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can you submit my visa application for me?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-powered photo preparation services only and does not submit visa or passport applications on behalf of customers.",
  "reasoning_summary": "User asks for visa application submission, which the company does not perform.",
  "input_snapshot": "Can you submit my visa application for me?",
  "tags": [
    "service_cannot_perform",
    "visa_application",
    "company_scope"
  ]
}