Ticket #954 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! How can AI Passport Photo assist you today? Please provide more details about your request.",
  "reasoning_summary": "User message is a vague opener needing clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "help_request",
    "clarification"
  ]
}

Input snapshot

Can you email my photo to the embassy directly?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo only provides AI-powered passport and visa photo preparation services and does not handle emailing or submitting photos to embassies or government agencies.",
  "reasoning_summary": "User requests a service of emailing photos directly to embassy, which the company does not provide.",
  "input_snapshot": "Can you email my photo to the embassy directly?",
  "tags": [
    "email",
    "embassy",
    "service_cannot_perform",
    "photo_submission"
  ]
}