Ticket #951 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. We help prepare passport and visa photos using AI. How can I assist you today?",
  "reasoning_summary": "The message is a vague opener without specific details or question.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can you renew my passport for me?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-powered passport and visa photo preparation only and does not offer passport renewal or any government services.",
  "reasoning_summary": "User requests a government service (passport renewal) which the company does not provide.",
  "input_snapshot": "Can you renew my passport for me?",
  "tags": [
    "service_cannot_perform",
    "passport_renewal",
    "government_service"
  ]
}