Ticket #949 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Thank you for contacting AI Passport Photo support. Could you please provide more details about how we can assist you with passport or visa photo preparation?",
  "reasoning_summary": "The message is a vague opener with no specific details, requiring clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "opener",
    "clarification"
  ]
}

Input snapshot

Write me a poem about bananas.

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.99,
  "decision": "clarify",
  "reply": "AI Passport Photo provides support for passport and visa photo preparation services. For other inquiries like poems or general topics, please consult other resources.",
  "reasoning_summary": "User request is off-topic and unrelated to passport or visa photo support.",
  "input_snapshot": "Write me a poem about bananas.",
  "tags": [
    "off_topic",
    "non_support_request"
  ]
}