Ticket #948 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "Message is a greeting with no specific request; treated as an opener needing clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you sell bicycle tires?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "clarify",
  "reply": "AI Passport Photo specializes in AI-based passport and visa photo preparation services, not retail products like bicycle tires.",
  "reasoning_summary": "User asked about a product unrelated to passport or visa photo services.",
  "input_snapshot": "Do you sell bicycle tires?",
  "tags": [
    "off_topic",
    "product_inquiry"
  ]
}