Ticket #946 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1777020998-31-cea8eb4a@example.com

Hello, can you help?

Triage step

The message is a greeting and vague opener with no details requesting clarification.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. We assist with AI-based passport and visa photo preparation. How can I help you today?",
  "reasoning_summary": "The message is a greeting and vague opener with no details requesting clarification.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

Customer request unrelated to company services, specifically about baking.

llm_intent

status: awaiting_customer decision: clarify confidence: 100%

View run payload

Input snapshot

Can you help me bake cookies?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "clarify",
  "reply": "AI Passport Photo specializes in AI-based passport and visa photo preparation. We do not provide cooking or baking assistance.",
  "reasoning_summary": "Customer request unrelated to company services, specifically about baking.",
  "input_snapshot": "Can you help me bake cookies?",
  "tags": [
    "off_topic",
    "baking",
    "non_relevant"
  ]
}