Ticket #945 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "User message is a simple greeting with no specific request.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I make photo for Russian passport?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo supports photo preparation for Russian passports. Please ensure you follow the specific photo requirements set by the Russian passport authorities.",
  "reasoning_summary": "User inquiry about photo service eligibility for a specific passport type.",
  "input_snapshot": "Can I make photo for Russian passport?",
  "tags": [
    "passport-photo",
    "service-eligibility",
    "russian-passport"
  ]
}