Ticket #941 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. We assist with preparing AI-generated passport and visa photos. How can we help you today?",
  "reasoning_summary": "Message is a vague opener without specific information, best to clarify user intent.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "low_information"
  ]
}

Input snapshot

Does the print version include cutting guides?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, the print version includes cutting guides. The $7.99 Image + Print PDF option provides a print-ready PDF with four photos and cutting guides to help you trim them accurately.",
  "reasoning_summary": "The knowledge states the print-ready PDF includes cutting guides with the photo package.",
  "input_snapshot": "Does the print version include cutting guides?",
  "tags": [
    "print-version",
    "cutting-guides",
    "photo-printing"
  ]
}