Ticket #940 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1777020979-25-5925e7ae@example.com

Triage step

Message is a simple greeting without specific information or request.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "Message is a simple greeting without specific information or request.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

The question asks about the readiness of the PDF for printing passport photos, which is a technical query.

LLM

status: awaiting_customer decision: knowledge_answer confidence: 90%

View run payload

Input snapshot

Is the PDF print-ready?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "technical",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, the PDF generated by AI Passport Photo is print-ready and formatted to meet standard passport photo requirements.",
  "reasoning_summary": "The question asks about the readiness of the PDF for printing passport photos, which is a technical query.",
  "input_snapshot": "Is the PDF print-ready?",
  "tags": [
    "pdf",
    "print-ready",
    "technical"
  ]
}