Ticket #939 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a vague opener requesting help without specific details.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "opener",
    "low_information"
  ]
}

Input snapshot

Will I get a refund if an embassy rejects my photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, if an embassy or any official government authority rejects your passport photo, AI Passport Photo offers a 100% money-back guarantee with a full refund. This applies to any rejection for compliance reasons, and refund disputes are reviewed by human support before a final decision. Source: https://www.aipassportphoto.co/guarantee",
  "reasoning_summary": "The company explicitly offers a full refund if an official authority rejects your photo, backed by a money-back guarantee.",
  "input_snapshot": "Will I get a refund if an embassy rejects my photo?",
  "tags": [
    "refund",
    "money-back-guarantee",
    "photo-rejection",
    "passport-photo"
  ]
}