Ticket #935 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1777020970-20-a051088d@example.com

Triage step

Greeting message with no further detail, requiring clarification.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Greeting message with no further detail, requiring clarification.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

The knowledge states AI Passport Photo supports US passport photos and follows the official US Department of State photo requirements.

Public knowledge + LLM

status: awaiting_customer decision: knowledge_answer confidence: 95%

View run payload

Input snapshot

Do you support US passport photos?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, we support US passport photos and ensure they meet the U.S. Department of State requirements for passport photo formatting.",
  "reasoning_summary": "The knowledge states AI Passport Photo supports US passport photos and follows the official US Department of State photo requirements.",
  "input_snapshot": "Do you support US passport photos?",
  "tags": [
    "passport-photos",
    "us-passport",
    "photo-requirements"
  ]
}