Ticket #930 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo today?",
  "reasoning_summary": "Message is a simple greeting with no specific request.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you delete uploaded photos?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "We delete uploaded photos after 30 days unless you request us to delete them earlier. Your photos are only stored as long as needed to provide the service.",
  "reasoning_summary": "The knowledge chunks clearly state photos are deleted after 30 days unless an earlier deletion is requested.",
  "input_snapshot": "Do you delete uploaded photos?",
  "tags": [
    "photo-deletion",
    "privacy",
    "data-retention"
  ]
}