Ticket #929 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "The message is a vague opener requesting help without details; clarification is needed.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "help_request"
  ]
}

Input snapshot

Will official agencies accept the photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, official agencies will generally accept photos created by AI Passport Photo. Our AI checks every photo against official ICAO 9303 biometric specifications and country-specific requirements before delivery. Additionally, if an official government authority rejects your photo, we offer a 100% money-back guarantee with no questions asked. Source: https://www.aipassportphoto.co/guarantee",
  "reasoning_summary": "The company guarantees acceptance by official agencies based on compliance checks and a money-back guarantee for rejected photos.",
  "input_snapshot": "Will official agencies accept the photo?",
  "tags": [
    "photo-acceptance",
    "official-agencies",
    "guarantee",
    "passport-photo"
  ]
}