Ticket #926 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. We help with AI-based passport and visa photo preparation. How can we assist you today?",
  "reasoning_summary": "User message is a vague opener needing clarification.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I print the photo at home?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, you can print the photo at home. We provide a high-resolution digital file and a print-ready PDF with cutting guides to make home printing easy and accurate.",
  "reasoning_summary": "The knowledge confirms the availability of a printable PDF and high-resolution file for home printing.",
  "input_snapshot": "Can I print the photo at home?",
  "tags": [
    "printing",
    "photo",
    "home-print",
    "passport-photo"
  ]
}