Ticket #921 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "Message is a greeting and low-information opener.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can you make a UK visa photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo supports UK visa photo formats and complies with UK Home Office requirements for passport and visa photos.",
  "reasoning_summary": "The company states it supports UK visa photo formats and meets UK official specifications.",
  "input_snapshot": "Can you make a UK visa photo?",
  "tags": [
    "uk-visa-photo",
    "photo-requirements",
    "passport",
    "visa"
  ]
}