Ticket #919 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a greeting with no specific request or question.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

How long does the process take?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Most passport photo requests are completed in under 60 seconds. In heavier traffic, delivery can take up to 2 minutes.",
  "reasoning_summary": "The knowledge chunk explicitly states the typical processing times for passport photo requests.",
  "input_snapshot": "How long does the process take?",
  "tags": [
    "process-time",
    "passport-photo",
    "service-speed"
  ]
}