Ticket #918 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Please let us know how we can assist you with passport or visa photo preparation today.",
  "reasoning_summary": "Vague opener with no specific information, needs clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "help_request",
    "vague"
  ]
}

Input snapshot

Do you offer a money-back guarantee?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo offers a 100% money-back guarantee if your passport photo is rejected by any official government authority. This refund is provided in full with no questions asked. Any disputes about rejection and refunds are reviewed by human support before a final decision.",
  "reasoning_summary": "The knowledge clearly states the company offers a full refund if a passport photo is rejected by an official government authority.",
  "input_snapshot": "Do you offer a money-back guarantee?",
  "tags": [
    "money-back-guarantee",
    "refund",
    "passport-photo",
    "customer-support"
  ]
}