Ticket #916 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a simple greeting with no specific request or question.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

How much is the price per photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "The price per photo at AI Passport Photo ranges from $4.99 to $7.99, depending on the package you select at checkout. This pricing is generally lower than pharmacy options. Additionally, every order includes unlimited free retakes and a 30-day money-back guarantee if your photo is rejected by any official passport authority.",
  "reasoning_summary": "The pricing information is clearly stated in the knowledge chunks, along with details about package options and guarantees.",
  "input_snapshot": "How much is the price per photo?",
  "tags": [
    "pricing",
    "photo",
    "passport-photo"
  ]
}