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Dedicated Trace

Ticket #912 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1777020287-0-0102d647@example.com

Hi

Triage step

Single greeting message detected, treated as opener needing clarification.

llm_intent
status: awaiting_customer decision: clarify confidence: 90%
View run payload

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "Single greeting message detected, treated as opener needing clarification.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

Pricing information clearly states the price range and included features per photo.

Public knowledge + LLM
status: awaiting_customer decision: knowledge_answer confidence: 95%
View run payload

Input snapshot

How much is the price per photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "The price per photo at AI Passport Photo ranges from $4.99 to $7.99, depending on the package you select at checkout. Each order includes unlimited free retakes and a 30-day money-back guarantee if your photo is rejected by any official passport authority.",
  "reasoning_summary": "Pricing information clearly states the price range and included features per photo.",
  "input_snapshot": "How much is the price per photo?",
  "tags": [
    "pricing",
    "payment",
    "photo"
  ]
}