Ticket #911 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

hdjdh@euude.cc

Heueirui

Triage step

Message is a vague or unclear opener without specific request or information.

llm_intent

status: awaiting_customer decision: clarify confidence: 60%

View run payload

Input snapshot

Heueirui

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.6,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "Message is a vague or unclear opener without specific request or information.",
  "input_snapshot": "Heueirui",
  "tags": [
    "greeting",
    "vague"
  ]
}