Ticket #909 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

ilya0lebedev@gmail.com

How much is the cost of the service

Triage step

The pricing details and guarantees are directly stated in the provided knowledge chunk about pricing.

Public knowledge + LLM

status: awaiting_customer decision: knowledge_answer confidence: 95%

View run payload

Input snapshot

How much is the cost of the service

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "The cost of AI Passport Photo service ranges from $4.99 to $7.99 depending on the package you select at checkout. The pricing is generally lower than pharmacy options. Each order includes unlimited free retakes and a 30-day money-back guarantee if your photo is rejected by any official passport authority.",
  "reasoning_summary": "The pricing details and guarantees are directly stated in the provided knowledge chunk about pricing.",
  "input_snapshot": "How much is the cost of the service",
  "tags": [
    "pricing",
    "service-cost",
    "passport-photo"
  ]
}