Ticket #907 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

ilya0lebedev@gmail.com

aknfha?

Triage step

Message is unclear and low information; likely a vague input or typo.

llm_intent

status: awaiting_customer decision: clarify confidence: 20%

View run payload

Input snapshot

aknfha?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.2,
  "decision": "clarify",
  "reply": "Hello from AI Passport Photo. We help you prepare passport and visa photos with AI. Could you please clarify your question?",
  "reasoning_summary": "Message is unclear and low information; likely a vague input or typo.",
  "input_snapshot": "aknfha?",
  "tags": [
    "unclear",
    "vague",
    "low_information"
  ]
}

Triage step

The user request for bananas is unrelated to passport or visa photo services.

llm_intent

status: awaiting_customer decision: clarify confidence: 95%

View run payload

Input snapshot

I need bananas pleae

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "Hello from AI Passport Photo. We specialize in preparing passport and visa photos using AI technology. Please let us know if you have any questions related to our photo services.",
  "reasoning_summary": "The user request for bananas is unrelated to passport or visa photo services.",
  "input_snapshot": "I need bananas pleae",
  "tags": [
    "off-topic",
    "clarification",
    "non-relevant"
  ]
}