Ticket #904 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

hh@hh.cc

Udududheb

Triage step

Message is unintelligible and resembles a vague opener, needing clarification.

llm_intent

status: awaiting_customer decision: clarify confidence: 95%

View run payload

Input snapshot

Udududheb

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "Hello! This is AI Passport Photo support, specializing in AI-based passport and visa photo preparation. Could you please clarify your request?",
  "reasoning_summary": "Message is unintelligible and resembles a vague opener, needing clarification.",
  "input_snapshot": "Udududheb",
  "tags": [
    "vague",
    "non-understandable",
    "opener"
  ]
}