Ticket #901 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

test@example.com

How much does it cost?

Triage step

Customer is asking about pricing which relates to billing.

LLM

status: awaiting_customer decision: knowledge_answer confidence: 90%

View run payload

Input snapshot

How much does it cost?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "billing",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Our pricing details for AI Passport Photo services can be found on our website. If you have more specific questions about costs, please let us know.",
  "reasoning_summary": "Customer is asking about pricing which relates to billing.",
  "input_snapshot": "How much does it cost?",
  "tags": [
    "pricing",
    "cost"
  ]
}