Ticket #900 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

ttt@rr.cpm

Kdkdkkdkdidk

Triage step

Message is unintelligible and vague, requiring clarification.

llm_intent

status: awaiting_customer decision: clarify confidence: 10%

View run payload

Input snapshot

Kdkdkkdkdidk

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.1,
  "decision": "clarify",
  "reply": "Hello! You have reached AI Passport Photo support. We assist with AI-based passport and visa photo preparation. Please provide a clear question or request related to our services.",
  "reasoning_summary": "Message is unintelligible and vague, requiring clarification.",
  "input_snapshot": "Kdkdkkdkdidk",
  "tags": [
    "unclear",
    "greeting",
    "clarification_needed"
  ]
}