Ticket #895 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

ilya0lebedev@gmail.com

Hey I need some help

Triage step

Message is a vague opener needing clarification to determine specific request.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hey I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Thank you for contacting AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a vague opener needing clarification to determine specific request.",
  "input_snapshot": "Hey I need some help",
  "tags": [
    "greeting",
    "help",
    "opener"
  ]
}