Ticket #892 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

marlowe@unloc.money

hello

Triage step

User sent a greeting with no other content, so clarify route with an opener intent is appropriate.

llm_intent

status: awaiting_customer decision: clarify confidence: 100%

View run payload

Input snapshot

hello

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User sent a greeting with no other content, so clarify route with an opener intent is appropriate.",
  "input_snapshot": "hello",
  "tags": [
    "greeting",
    "opener"
  ]
}