Ticket #891 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

marlowe.m.brett@gmail.com

What are the service options that are available?

Triage step

Customer inquiry about service options, requires informational response.

LLM

status: awaiting_customer decision: knowledge_answer confidence: 90%

View run payload

Input snapshot

What are the service options that are available?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "AI Passport Photo offers various services including passport photo verification, editing, and compliance checks. Please specify which service options you would like to know more about.",
  "reasoning_summary": "Customer inquiry about service options, requires informational response.",
  "input_snapshot": "What are the service options that are available? ",
  "tags": [
    "service-options",
    "product-info",
    "general-inquiry"
  ]
}