Ticket #890 trace

Input snapshot

Hello is everything ok?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Thank you for contacting AI Passport Photo. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a vague opener with no specific request or question.",
  "input_snapshot": "Hello is everything ok?",
  "tags": [
    "greeting",
    "opener",
    "low_information"
  ]
}

Input snapshot

your website is down?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-powered passport and visa photo preparation services. We do not handle website status issues directly. Could you please provide more details about the problem you are experiencing?",
  "reasoning_summary": "User reports a potential website issue, which is a vague and operational problem not related to core services.",
  "input_snapshot": "your website is down?",
  "tags": [
    "website",
    "operational",
    "service_inquiry"
  ]
}

Input snapshot

I cant sign up

Output payload

{
  "source": "llm_intent",
  "status": "in_progress",
  "category": "account",
  "priority": "normal",
  "route": "specialist",
  "current_layer": "specialist",
  "confidence": 0.9,
  "decision": "triage",
  "reply": null,
  "reasoning_summary": "User has a case-specific operational issue signing up requiring specialist intervention",
  "input_snapshot": "I cant sign up",
  "tags": [
    "sign-up",
    "account-access",
    "technical-issue"
  ]
}

Input snapshot

I cant sign up

Output payload

{
  "source": "fallback",
  "status": "awaiting_customer",
  "current_layer": "specialist",
  "confidence": 0.64,
  "decision": "offer_human_handoff",
  "route": "offer_human_handoff",
  "escalation_reason": "No specialist path is implemented for this category.",
  "handoff_note": "A human specialist should review this case before the next reply because it needs human review.",
  "summary": "No safe specialist workflow exists for the current category.",
  "reply": "This case needs a human specialist. Use the button below if you want a human to take over.",
  "reasoning_summary": "No specialist path is implemented for this category.",
  "input_snapshot": "I cant sign up",
  "human_handoff_available": true,
  "tags": [
    "human-review",
    "unsupported-category"
  ]
}