Ticket #888 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

ilya0lebedev@gmail.com

What is the difference between AI passport Photo and doing it myself with a friend?

Triage step

Customer asks about the difference between the service and manual photo taking, which relates to service features and policies.

LLM

status: awaiting_customer decision: knowledge_answer confidence: 90%

View run payload

Input snapshot

What is the difference between AI passport Photo and doing it myself with a friend?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "AI Passport Photo provides automated verification and processing to ensure your passport photos meet official standards, reducing the risk of rejection compared to taking photos manually.",
  "reasoning_summary": "Customer asks about the difference between the service and manual photo taking, which relates to service features and policies.",
  "input_snapshot": "What is the difference between AI passport Photo and doing it myself with a friend?",
  "tags": [
    "service-difference",
    "photo-standards",
    "verification"
  ]
}