Ticket #887 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

marlowe.m.brett@gmail.com

What is the difference between AI passport Photo and doing it myself with a friend?

Triage step

Customer asks about service difference, related to product and service policy.

LLM

status: awaiting_customer decision: knowledge_answer confidence: 85%

View run payload

Input snapshot

What is the difference between AI passport Photo and doing it myself with a friend?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.85,
  "decision": "knowledge_answer",
  "reply": "AI Passport Photo offers professional, AI-powered photo editing and compliance checks that ensure your passport photos meet government requirements, unlike photos taken casually at home without such guidance.",
  "reasoning_summary": "Customer asks about service difference, related to product and service policy.",
  "input_snapshot": "What is the difference between AI passport Photo and doing it myself with a friend? ",
  "tags": [
    "service_comparison",
    "product_policy",
    "photo_compliance"
  ]
}