Ticket #883 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! You've reached AI Passport Photo support. Please let us know how we can assist you with passport or visa photo preparation.",
  "reasoning_summary": "Message is a vague help request without specifics, so clarification is needed.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "help_request",
    "vague"
  ]
}

Input snapshot

Can I use the same photo for a UK passport and a UK driving licence?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Typically, photo requirements for UK passports and UK driving licences differ; it's best to check the specific guidelines for each document. Would you like information on UK passport photo requirements?",
  "reasoning_summary": "Customer asks about photo use across different UK documents, which involves policy information.",
  "input_snapshot": "Can I use the same photo for a UK passport and a UK driving licence?",
  "tags": [
    "photo_requirements",
    "uk",
    "passport",
    "driving_licence"
  ]
}