Ticket #881 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776940312-77-ff484da9@example.com

Hey there

Triage step

The message is a vague greeting requiring clarification.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today?",
  "reasoning_summary": "The message is a vague greeting requiring clarification.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "low_information"
  ]
}

Triage step

Customer asks if the service supports baby passport photos, which relates to company policy on photo subjects.

LLM

status: awaiting_customer decision: knowledge_answer confidence: 90%

View run payload

Input snapshot

Can you make a passport photo for my baby?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo can help create passport photos for babies. Please ensure the photo meets your country's specific passport photo requirements for infants.",
  "reasoning_summary": "Customer asks if the service supports baby passport photos, which relates to company policy on photo subjects.",
  "input_snapshot": "Can you make a passport photo for my baby?",
  "tags": [
    "passport-photo",
    "baby",
    "photo-requirements",
    "policy"
  ]
}