Ticket #880 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Thank you for contacting AI Passport Photo. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Vague opener message with no specific request or information requiring clarification.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can you make a photo for a green card application?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo can help create compliant photos for green card applications. Please ensure you follow the specific photo requirements for your application.",
  "reasoning_summary": "User asks if the service can produce photos for a green card application, which relates to the company's main photo services.",
  "input_snapshot": "Can you make a photo for a green card application?",
  "tags": [
    "green-card",
    "photo-requirements",
    "product-inquiry"
  ]
}