Ticket #879 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "The message is a simple greeting and low-information opener.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you make ID card photos?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "AI Passport Photo specializes in passport and visa photos. Could you please clarify if you need assistance with passport or visa photos?",
  "reasoning_summary": "User asks if company produces ID card photos, which is outside stated company focus.",
  "input_snapshot": "Do you make ID card photos?",
  "tags": [
    "product_scope",
    "photo_types",
    "service_policy"
  ]
}