Ticket #878 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Please let us know how we can assist you with your passport or visa photo needs.",
  "reasoning_summary": "The message is a vague opener requesting help, needing clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "opener",
    "low_information"
  ]
}

Input snapshot

Is this photo suitable for a driving licence?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "AI Passport Photo currently supports passport and visa photo requirements. Could you please specify if you need a photo for those purposes?",
  "reasoning_summary": "Request is about driving licence photos which the company doesn't support, clarification needed.",
  "input_snapshot": "Is this photo suitable for a driving licence?",
  "tags": [
    "photo-suitability",
    "driving-licence",
    "unsupported-product"
  ]
}