Ticket #877 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "User sent a generic greeting without details; needs clarification to proceed.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Your bot gave me completely wrong information and I am very frustrated

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "high",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "We apologize for the confusion and frustration. Could you please specify what information was incorrect so we can assist you better?",
  "reasoning_summary": "User expresses frustration with incorrect information, seeking clarification before further routing.",
  "input_snapshot": "Your bot gave me completely wrong information and I am very frustrated",
  "tags": [
    "frustration",
    "incorrect-information",
    "clarification-needed"
  ]
}