Ticket #875 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Greeting message with no specific details, requiring clarification.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I talk to a human agent?

Output payload

{
  "source": "llm_human_handoff",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "high",
  "route": "offer_human_handoff",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "offer_human_handoff",
  "escalation_reason": "The customer explicitly requested human support.",
  "handoff_note": "The customer explicitly asked for a human specialist in this chat.",
  "summary": "The customer explicitly requested human support.",
  "reply": "A human specialist can take over this conversation. Use the button below if you want to chat with a human.",
  "reasoning_summary": "The user explicitly asks to talk to a human agent.",
  "input_snapshot": "Can I talk to a human agent?",
  "human_handoff_available": true,
  "tags": [
    "human_request",
    "agent_request",
    "handoff"
  ]
}