Ticket #873 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a vague opener requesting help, needing clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "help_request",
    "low_information"
  ]
}

Input snapshot

Can I use the same photo I bought here for both my passport and my visa?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, you can use the same photo you purchased here for both your UK passport and visa, as AI Passport Photo supports the required formats for both documents in the UK.",
  "reasoning_summary": "The service supports UK passport and visa photo requirements and formats, allowing the same photo to be used for both.",
  "input_snapshot": "Can I use the same photo I bought here for both my passport and my visa?",
  "tags": [
    "passport",
    "visa",
    "photo-requirements",
    "uk"
  ]
}