Ticket #867 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776940164-63-da71d89d@example.com

Good afternoon

Triage step

Vague greeting without information requires clarification.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today?",
  "reasoning_summary": "Vague greeting without information requires clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

The knowledge states that AI Passport Photo provides both a high-resolution digital file and a print-ready PDF for printing.

Public knowledge + LLM

status: awaiting_customer decision: knowledge_answer confidence: 90%

View run payload

Input snapshot

What file format will I receive the finished photo in?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "You will receive your finished passport photo as a high-resolution digital file along with a print-ready PDF option for home printing.",
  "reasoning_summary": "The knowledge states that AI Passport Photo provides both a high-resolution digital file and a print-ready PDF for printing.",
  "input_snapshot": "What file format will I receive the finished photo in?",
  "tags": [
    "file-format",
    "digital-file",
    "pdf",
    "passport-photo"
  ]
}