Ticket #866 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "The message is a greeting and does not contain any specific request.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I use a photo I took two years ago?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Photos for passports and visas typically need to be recent, often taken within the last 6 months to 1 year. Please check the specific requirements for your destination.",
  "reasoning_summary": "Customer asks about photo age eligibility, which relates to photo policy.",
  "input_snapshot": "Can I use a photo I took two years ago?",
  "tags": [
    "photo-age",
    "policy",
    "passport-photo"
  ]
}