Ticket #864 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User sent a greeting, which is a vague opener needing clarification.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I wear a hijab in my passport photo?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, wearing a hijab is generally allowed in passport photos as long as it does not obscure the face. For the most accurate guidance, please refer to your local government's passport photo requirements.",
  "reasoning_summary": "Customer asked about acceptable attire in passport photos, which relates to photo policy guidelines.",
  "input_snapshot": "Can I wear a hijab in my passport photo?",
  "tags": [
    "passport-photo",
    "attire",
    "policy",
    "hijab"
  ]
}