Ticket #863 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "Very vague opener needing clarification to determine user intent.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague"
  ]
}

Input snapshot

Am I allowed to smile in my passport photo?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Passport photo guidelines typically require a neutral expression without smiling to meet government standards.",
  "reasoning_summary": "Customer asks about photo expression rules, which fall under policy guidance.",
  "input_snapshot": "Am I allowed to smile in my passport photo?",
  "tags": [
    "passport-photo",
    "photo-guidelines",
    "policy"
  ]
}