Ticket #862 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a greeting with no specific information; requires clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I wear glasses in my passport photo?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, you can wear glasses in your passport photo as long as your eyes are clearly visible and there is no glare on the lenses. Please ensure the glasses do not obscure your eyes.",
  "reasoning_summary": "The question relates to passport photo guidelines involving glasses, which is a policy matter.",
  "input_snapshot": "Can I wear glasses in my passport photo?",
  "tags": [
    "passport-photo",
    "glasses",
    "policy",
    "photo-requirements"
  ]
}