Ticket #860 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. We specialize in helping you create passport and visa photos using AI. How can we assist you today?",
  "reasoning_summary": "Message is a general greeting and vague opener.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

What are your business hours?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "AI Passport Photo specializes in creating passport and visa photos using AI technology. For business hours and operational details, please visit our website.",
  "reasoning_summary": "The user asks about business hours, which is operational info not directly supported by the company.",
  "input_snapshot": "What are your business hours?",
  "tags": [
    "business_hours",
    "operational_info"
  ]
}