Ticket #859 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776940061-55-757be422@example.com

Triage step

The message is a simple greeting with no detailed request.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a simple greeting with no detailed request.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

User inquiry about presence of a mobile app for AI Passport Photo.

LLM

status: awaiting_customer decision: knowledge_answer confidence: 90%

View run payload

Input snapshot

Do you have a mobile app?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Currently, AI Passport Photo does not offer a mobile app. You can use our services through our website.",
  "reasoning_summary": "User inquiry about presence of a mobile app for AI Passport Photo.",
  "input_snapshot": "Do you have a mobile app?",
  "tags": [
    "mobile-app",
    "product-availability",
    "service-access"
  ]
}