Ticket #858 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Could you please provide more details on how we can assist you with your passport or visa photo needs?",
  "reasoning_summary": "User provides a vague opener with no clear request; needs clarification to assist properly.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague_request"
  ]
}

Input snapshot

What is your customer support phone number?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "We do not have a customer support phone number listed. You can upload a selfie from a phone or computer, and we provide a high-resolution digital file and a print-ready PDF for your passport or visa photo needs.",
  "reasoning_summary": "No phone number provided in the available knowledge; described digital support options instead.",
  "input_snapshot": "What is your customer support phone number?",
  "tags": [
    "customer-support",
    "contact-information",
    "passport-photo"
  ]
}